Refund & Return Policy

Last Updated: August 25, 2026

Thank you for shopping with ZAVETRAX. We want every customer to enjoy their purchase. This policy explains the conditions and process for returns, refunds, replacements, and cancellations for orders placed through https://zavetrax.com.

1. Return Eligibility

Eligible products may be returned within 30 days after delivery.

Please contact support@zavetrax.com before returning any item. Return authorization is required before sending products back.

• Products must be unused, clean, and undamaged.
• Products should include original packaging and accessories where applicable.
• Valid order information must be provided.

2. Non-Returnable Items

The following items are generally not eligible for voluntary returns:

• Customized or personalized products.
• Final sale items.
• Gift cards or digital products.
• Products that have been used, modified, or damaged after delivery.
• Items returned after the applicable return period.

3. Return Process

Step 1: Contact Us

Please provide:

• Order number.
• Customer name.
• Product details.
• Reason for return.
• Photos or videos if the product is damaged or incorrect.

Step 2: Return Approval

Our team will review your request and provide return instructions if approved. Please do not send products back without authorization.

Step 3: Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns.

If ZAVETRAX confirms that the product is damaged, defective, or incorrect, we will provide an appropriate solution.

4. Refund Policy

After receiving and inspecting the returned item, approved refunds will be issued to the original payment method.

Refund processing usually takes 5-10 business days after approval.

Original shipping fees, customs duties, and return shipping costs are generally non-refundable unless required by law or caused by an error from ZAVETRAX.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days after delivery.

• Order number.
• Description of the issue.
• Photos or videos showing the problem.
• Packaging information where relevant.

Possible solutions include:

• Replacement products.
• Replacement parts.
• Partial refund.
• Full refund.
• Other appropriate solutions.

6. Product Characteristics

Minor differences in color, texture, arrangement, and measurement may occur due to lighting, display settings, or product characteristics.

For artificial plants and decorative products, leaves and stems may require simple adjustment after transportation. These conditions are not considered defects.

7. Order Cancellation

Cancellation requests should be submitted before shipment.

Orders that have entered processing, packing, customization, or shipment may not be cancelled.

8. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email:
support@zavetrax.com

Business Name:
MENGSONG TRADE LIMITED

Website:
https://zavetrax.com

Address:
FLAT 25,6/F, TOPSAIL PLAZA NO. 11 ON SUM STREET, SHEK MUN SHATIN, HK

Nothing in this policy excludes any consumer rights that cannot legally be excluded.