Privacy Policy

Last Updated: August 25, 2026

At ZAVETRAX (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://zavetrax.com, place an order, contact us, or interact with our website and services.

1. Information We Collect

The information we collect depends on how you interact with our website.

Personal Information

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

  • Name;
  • Email address;
  • Telephone number;
  • Shipping and billing address;
  • Country or region;
  • Order details and purchase history;
  • Customer service communications;
  • Return, refund, or replacement information;
  • Reviews, photos, or other content you submit.

Payment information is processed securely through third-party payment providers. We do not store your complete payment card number, CVV, or full payment credentials.

Automatically Collected Information

When you browse our website, we or our service providers may automatically collect:

  • IP address;
  • Browser and device information;
  • Operating system;
  • Pages and products viewed;
  • Links clicked;
  • Shopping cart activity;
  • Cookie identifiers;
  • Website performance information.

We use this information to operate our website, improve user experience, maintain security, and prevent fraud.

2. How We Use Your Information

We may use your information for the following purposes:

  • Process and fulfill orders;
  • Confirm payments and arrange shipping;
  • Provide order updates and customer support;
  • Handle returns, refunds, and replacements;
  • Improve our products, website, and services;
  • Detect fraud and protect website security;
  • Send marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

3. Payment Information

Payments are processed through trusted third-party payment providers.

Payment providers may process information including:

  • Name;
  • Billing information;
  • Payment method details;
  • Transaction information;
  • Fraud prevention information.

ZAVETRAX may receive limited payment-related information, such as payment confirmation, transaction reference, payment method type, and refund status.

We do not store complete payment card numbers or security codes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze website activity, maintain security, and support marketing.

Necessary Cookies
  • Shopping cart functions;
  • Checkout processing;
  • Customer account functions;
  • Website security.
Analytics and Advertising Cookies

We may use analytics and advertising technologies to understand website usage, improve services, measure advertising performance, and provide more relevant content.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.

5. Third-Party Services

We may share personal information with trusted third-party service providers that help us operate our business, including:

  • E-commerce platform providers;
  • Website hosting providers;
  • Payment processors;
  • Shipping and logistics providers;
  • Warehouses and fulfillment partners;
  • Email and marketing providers;
  • Analytics providers;
  • Advertising platforms;
  • Fraud prevention and security providers.

We only share information necessary for these providers to perform their authorized services. These providers are required to handle personal information according to applicable privacy and security requirements.

We may also disclose information when necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from authorities;
  • Investigate fraud or security issues;
  • Protect our customers, ZAVETRAX, or other parties;
  • Enforce our policies or legal rights.

6. Advertising and Analytics

We may use third-party analytics and advertising technologies to understand website activity and improve our marketing performance.

These technologies may collect information such as:

  • Website interactions;
  • Device and browser information;
  • Cookie identifiers;
  • Pages and products viewed;
  • Shopping activity;
  • Advertising interactions.

We do not sell personal information in exchange for money. Where required by law, we provide appropriate consent or opt-out options.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access;
  • Loss or misuse;
  • Unauthorized disclosure;
  • Fraudulent activity.

Security measures may include:

  • Secure website connections;
  • Access controls;
  • Payment provider security measures;
  • Software updates;
  • Fraud monitoring.

No online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment requirements;
  • Return and refund periods;
  • Customer service needs;
  • Tax and accounting obligations;
  • Fraud prevention and dispute resolution.

When information is no longer required, we may delete, anonymize, or securely store it as appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Withdraw consent where applicable;
  • Opt out of marketing communications;
  • Object to certain processing activities.
Submitting a Privacy Request

To exercise your privacy rights, please contact:

Email:
support@zavetrax.com

Please include:

  • Your full name;
  • Email address associated with your account or order;
  • Your request details;
  • Order number where relevant.

10. International Data Transfers

ZAVETRAX operates an online business and may use service providers located in different countries.

Your personal information may be transferred, stored, or processed outside your country of residence when necessary to provide our services.

Where required by applicable law, we use appropriate safeguards to protect personal information during international transfers.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13 or any higher minimum age required by applicable law.

We do not knowingly collect personal information from children who are unable to provide valid consent.

If you believe that a child has provided personal information without appropriate authorization, please contact us at support@zavetrax.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices;
  • Changes to our website or services;
  • New service providers;
  • Security improvements;
  • Changes in legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email:
support@zavetrax.com

Business Name:
MENGSONG TRADE LIMITED

Website:
https://zavetrax.com

Address:
FLAT 25,6/F, TOPSAIL PLAZA NO. 11 ON SUM STREET, SHEK MUN SHATIN, HK

Thank you for trusting ZAVETRAX.