Shipping & Delivery Policy

Last Updated: August 25, 2026

When you place an order with ZAVETRAX, we carefully prepare and package your products for delivery. This Shipping & Delivery Policy explains how orders placed through https://zavetrax.com are processed, shipped, tracked, and handled when delivery issues occur.

1. Order Processing Time

Orders are normally prepared for shipment within 2-5 business days after payment confirmation.

Processing time is separate from carrier transit time.

Business Days

Business days do not include:

  • Saturdays;
  • Sundays;
  • Public holidays.
Possible Processing Delays

Processing may take longer during:

  • Peak shopping seasons;
  • Promotional periods;
  • Inventory checks;
  • Address verification;
  • Payment or fraud review;
  • Unexpected operational delays.
Order Verification

Before shipment, we may contact customers to verify:

  • Shipping address;
  • Contact information;
  • Payment information;
  • Unusual order activity.

Orders may be delayed until verification is completed.

Dispatch Schedule

Orders are shipped on regular business days after processing is complete.

Orders placed during weekends or holidays will begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

ZAVETRAX ships to available countries and regions shown during checkout.

If a destination cannot be selected during checkout, standard delivery may not currently be available.

Shipping Charges

Shipping costs are calculated and displayed before payment.

Shipping charges may depend on:

  • Destination;
  • Package weight;
  • Package size;
  • Product quantity;
  • Shipping method;
  • Carrier service.
Estimated Delivery Time

Estimated delivery times may be displayed during checkout or in shipping confirmation emails.

International delivery times begin after the order has been dispatched.

Estimated delivery dates are not guaranteed and may be affected by:

  • Customs clearance;
  • Carrier delays;
  • Weather conditions;
  • Public holidays;
  • Incorrect addresses;
  • Events outside our reasonable control.
Tracking Information

When tracking is available, a shipping confirmation email will be sent after dispatch.

Tracking information may require several business days to become active.

Carrier tracking systems are operated by third parties, and tracking updates may occasionally be delayed.

Split Shipments

Orders may be shipped separately due to:

  • Warehouse availability;
  • Package size;
  • Inventory location;
  • Carrier requirements.

Customers will not be charged additional shipping fees solely because an order is split into multiple shipments.

3. Customs, Import Taxes and Duties

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or local charges depending on the destination country.

Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, or local fees charged by authorities.

ZAVETRAX does not control customs decisions or fees imposed by local authorities.

Customs Clearance

Customs authorities may inspect, delay, or temporarily hold international shipments.

Customs processing times are controlled by local authorities and cannot be guaranteed by ZAVETRAX.

4. Address, Delivery & Returned Parcels

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Address Accuracy

Please confirm the following information before submitting an order:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City and region;
  • Postal code;
  • Country;
  • Telephone number.

ZAVETRAX is not responsible for delivery problems caused by incorrect or incomplete information provided by customers.

Address Changes

Customers should contact support@zavetrax.com as soon as possible if an address change is required.

Address changes are not guaranteed after an order has entered processing, packing, or shipment.

Unclaimed or Refused Parcels

If a parcel is returned because of refusal, failure to collect, incorrect address information, or unpaid import charges, any refund will be reviewed after the parcel is received and inspected.

Where permitted by law, refunds may exclude:

  • Original shipping costs;
  • Return shipping costs;
  • Customs charges;
  • Carrier fees.
Delivered but Not Received

If tracking shows that a parcel has been delivered but cannot be located, customers should:

  1. Confirm the delivery address.
  2. Check safe locations and surrounding areas.
  3. Ask household members, neighbors, or building management.
  4. Contact the carrier.
  5. Contact ZAVETRAX support.

We may assist with carrier investigations where appropriate.

5. Delivery Issues, Damage & Support

Damaged Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos or videos showing the problem;
  • Packaging photos where relevant.

After review, we may provide:

  • Replacement products;
  • Replacement parts;
  • Partial refund;
  • Full refund;
  • Another appropriate solution.
Packaging Compression and Reshaping

Artificial plants and decorative greenery may be folded or compressed during transportation to protect the product.

Leaves and flexible stems may require gentle adjustment after unpacking.

Normal reshaping after transportation is not considered product damage.

Shipping Delays

If an order cannot be shipped within the stated processing period, ZAVETRAX may:

  • Provide an updated shipping estimate;
  • Discuss available options with the customer;
  • Cancel an unshipped item where applicable;
  • Issue a refund where required.
Events Outside Our Reasonable Control

ZAVETRAX is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • Government actions;
  • Customs restrictions;
  • Carrier interruptions;
  • Transportation delays;
  • Major service disruptions.

This provision does not remove any consumer rights that cannot legally be excluded.

6. Contact Us

For questions regarding shipping, delivery, or order status, please contact us:

Email:
support@zavetrax.com

Business Name:
MENGSONG TRADE LIMITED

Website:
https://zavetrax.com

Address:
FLAT 25,6/F, TOPSAIL PLAZA NO. 11 ON SUM STREET, SHEK MUN SHATIN, HK

Please include your order number in all order-related messages so we can assist you efficiently.

Nothing in this Shipping & Delivery Policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited.