Product Information Policy

Last Updated: August 25, 2026

This Product Information Policy explains the nature, characteristics, intended use, care requirements, and product variations of items sold through ZAVETRAX at https://zavetrax.com.

By purchasing from ZAVETRAX, you acknowledge that you have reviewed the product description, dimensions, materials, included items, intended use, and care instructions before placing your order.

1. Nature of Our Products

ZAVETRAX offers artificial greenery and nature-inspired home décor products designed to bring a natural touch to everyday spaces.

Our product range may include:

  • Faux plants and artificial greenery;
  • Artificial flowers, leaves, stems, and arrangements;
  • Decorative planters, pots, and containers;
  • Greenery sets and decorative collections;
  • Nature-inspired home décor accessories.
Artificial Greenery

Unless otherwise stated on the product page, all plants, flowers, leaves, stems, and greenery sold by ZAVETRAX are artificial decorative products.

They are not living plants and do not require:

  • Watering;
  • Soil;
  • Sunlight;
  • Fertilizer;
  • Pesticides;
  • Plant maintenance.

ZAVETRAX does not sell live plants through its standard online collection.

2. Product Descriptions and Included Items

We make reasonable efforts to ensure that product information is accurate, complete, and easy to understand.

Product pages may include:

  • Product name;
  • Materials;
  • Overall dimensions;
  • Plant height;
  • Planter dimensions;
  • Color and finish;
  • Included components;
  • Care instructions;
  • Indoor or outdoor suitability.
Realistic Appearance

Terms such as “realistic”, “lifelike”, “natural-looking”, or similar descriptions refer to the visual appearance and design effect of our products.

These descriptions do not mean that products are living plants or made entirely from natural plant materials.

Included Components

Customers should refer to the written product description to confirm what is included with their purchase.

Furniture, books, trays, shelves, decorative accessories, and other items shown in product images are not included unless specifically stated.

Planters, pots, or decorative containers are included only when confirmed in the product description.

3. Product Images, Colors and Measurements

Product Images

We make reasonable efforts to ensure product images accurately represent the appearance and proportions of our products.

However, images may be affected by:

  • Lighting conditions;
  • Photography angles;
  • Image editing and compression;
  • Screen settings;
  • Individual product variations.
Colors and Textures

The color and texture of the actual product may vary slightly from what appears on screen.

Possible reasons include:

  • Different screen settings;
  • Lighting conditions;
  • Material characteristics;
  • Production variations;
  • Hand-finishing details.

Minor differences that do not materially affect the product are not considered defects.

Measurements

Product dimensions are measured manually and provided as a practical reference.

Minor variations may occur due to:

  • Manual measurement;
  • Flexible stems and branches;
  • Leaf positioning;
  • Product arrangement;
  • Packaging and transportation.

The final appearance of faux plants may change slightly depending on how leaves and stems are arranged.

4. Packaging, Transportation and Reshaping

To protect products during transportation, flexible leaves, branches, and stems may be folded or adjusted before shipment.

Customers may need to gently reshape the product after unpacking.

Recommended Reshaping Steps
  1. Remove the product carefully from the packaging.
  2. Hold the base or main structure securely.
  3. Separate leaves and branches gently.
  4. Adjust stems into the preferred position.
  5. Allow the product to settle before final styling.

Please avoid pulling, twisting, or forcing individual parts excessively.

Normal reshaping after transportation is not considered product damage.

5. Planters, Containers and Decorative Materials

Decorative Planters and Containers

Decorative planters, pots, and containers are intended for decorative use unless otherwise stated.

They may not be suitable for:

  • Live planting;
  • Food contact;
  • Holding drinking water;
  • Continuous outdoor exposure.

Minor surface variations, textures, colors, or finishes may occur as part of the decorative design.

Decorative Materials

Some products may include decorative stones, artificial moss, foam, or other arrangement materials.

These materials are for decorative purposes only and are not:

  • Edible;
  • Toys;
  • Suitable for food contact;
  • Intended for children or pets.

Keep small decorative components away from young children and pets.

6. Indoor and Outdoor Use

Unless specifically described as outdoor suitable, our products are designed primarily for indoor decorative use.

Extended exposure to sunlight, rain, moisture, extreme temperatures, or high humidity may cause:

  • Fading;
  • Discoloration;
  • Material deterioration;
  • Surface damage.

Outdoor-suitable products may still experience natural wear depending on environmental conditions.

7. Care and Cleaning

Faux greenery does not require watering, fertilizer, pesticides, or regular plant maintenance.

Recommended Cleaning

For routine cleaning:

  • Use a soft dry cloth.
  • Use a microfiber duster.
  • Use gentle air from a safe distance.
  • Support leaves and stems while cleaning.
  • Clean planters according to their material.
Cleaning Methods to Avoid

Please avoid using:

  • Bleach;
  • Abrasive cleaners;
  • Strong solvents;
  • High-pressure water;
  • Steam cleaning;
  • High-temperature air.

Before using any cleaning product, test it on a small hidden area first.

8. Product Safety

ZAVETRAX products are decorative household items.

Unless specifically stated otherwise, products are:

  • Not toys;
  • Not edible;
  • Not intended for food contact;
  • Not designed for medical purposes;
  • Not intended as pet products.
Heat and Fire Safety

Keep artificial plants and decorative products away from:

  • Candles;
  • Fireplaces;
  • Stoves;
  • Heating equipment;
  • Open flames;
  • Excessive heat.
Children and Pets

Some products may contain small components, wires, foam, adhesives, or decorative materials.

Products should be placed away from areas where children or pets may chew, swallow, pull apart, or play with them.

9. Product Availability and Listing Information

All products are subject to availability.

We may update:

  • Product specifications;
  • Materials;
  • Packaging;
  • Minor design details;
  • Product availability.

We make reasonable efforts to ensure that product prices, images, descriptions, and information are accurate.

If an obvious error occurs, we may correct the information, contact the customer, cancel the affected item, or provide a refund where appropriate.

10. Product Complaints and Contact

For questions about product details, materials, dimensions, care, or suitability, customers are welcome to contact us before purchasing.

For damaged, defective, incomplete, or incorrect products, please contact:

Email:
support@zavetrax.com

Please include:

  • Order number;
  • Product name;
  • Description of the issue;
  • Photos or videos;
  • Packaging photos where relevant.

Product complaints will be handled according to our Refund & Return Policy and applicable consumer protection laws.

11. Consumer Rights

Nothing in this Product Information Policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

Contact Us

If you have any questions about our products, please contact us:

Email:
support@zavetrax.com

Business Name:
MENGSONG TRADE LIMITED

Website:
https://zavetrax.com

Address:
FLAT 25,6/F, TOPSAIL PLAZA NO. 11 ON SUM STREET, SHEK MUN SHATIN, HK